Politique d’expédition

Shipping and Delivery Policy
Last Updated: July 2026
  1. Order Processing Time
Orders are typically processed within 1-2 business days after payment confirmation (excluding weekends and U.S. public holidays).
Order cutoff time is 3:00 PM PT. Orders placed after this time will be processed the next business day.
Processing times may be slightly extended during promotional events or holidays.
  1. Shipping Destinations
We currently ship to the following countries and regions:
United States (including Alaska and Hawaii), Canada, EU major countries, United Kingdom.
We do not ship to APO/FPO addresses, remote areas, or countries with unstable logistics. For special requests, please contact our customer service.
  1. Shipping Rates
U.S. mainland Standard Shipping: 9.99 USD, estimated delivery in 5-7 business days.
U.S. mainland Expedited Shipping: 19.99 USD, estimated delivery in 2-3 business days.
U.S. mainland Free Shipping: Free for orders over 79 USD, estimated delivery in 5-7 business days.
Canada Standard Shipping: 19.99 USD, estimated delivery in 7-14 business days.
EU and UK Standard Shipping: 29.99 USD, estimated delivery in 10-20 business days.
Delivery times are estimates provided by carriers and may vary due to weather, customs clearance, or other factors.
  1. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number and link.
You can also check the latest tracking status under "My Account" on our website.
If you do not receive tracking information within 5 business days after shipment, please contact us.
  1. Customs and Import Duties
International orders (outside the U.S.) may be subject to customs duties, import taxes, or clearance fees, which are the recipient's responsibility and are not included in your order total.
Please check your country's import policies before placing an order. If a package is returned or destroyed due to the recipient's refusal to pay customs fees, the loss will be borne by you.
  1. Delivery Delays
Delivery times may be extended due to:
Severe weather conditions (snowstorms, hurricanes, floods, etc.), carrier system delays (USPS, FedEx, UPS, etc.), customs inspection or clearance delays, holiday peak season, other force majeure events.
If your order is significantly delayed, please contact us and we will assist you.
  1. Address Changes
If you need to change the shipping address before your order ships, please contact us as soon as possible at service@heimanhome.com.
Once your order has shipped, the address cannot be modified. If a package is undeliverable or returned due to an incorrect address provided by you, reshipping fees will be your responsibility.
  1. Lost or Damaged Packages
If your package is lost or visibly damaged in transit, please refer to our Return and Refund Policy and contact us within 48 hours of delivery.
We recommend inspecting the outer packaging upon delivery. If you notice signs of crushing or damage, you may refuse delivery or take photos for records.
  1. Contact Us
For any shipping-related questions, please reach out to us:
Email: service@heimanhome.com
For return addresses, please refer to our Return and Refund Policy.